At Cheap Tough Work Wears Store, we’re committed to getting your durable workwear to you efficiently and ensuring your complete satisfaction. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (Monday-Friday, excluding public holidays). You’ll receive an email confirmation with tracking information once your order ships.
Shipping Methods
We offer two reliable shipping options to meet your needs:
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | £12.95 |
| Free Shipping | EMS | 15-25 business days after dispatch | FREE on orders over £50 |
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.
Returns & Exchanges
We stand behind our tough workwear, but if you’re not completely satisfied, we offer simple returns within 15 days of receiving your order.
Return Eligibility
To qualify for a return or exchange, items must be:
- In original condition (unworn, unwashed, with all tags attached)
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Work Bodywarmers if the lining has been removed from its packaging
- Work Hoodies & Sweatshirts if the hygiene seal is broken
How to Return an Item
Step 1: Submit Your Return Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use this template:
Subject: Return Request – Order #[Your Order Number]
Body:
Dear Cheap Tough Work Wears Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– Item Name: [Product Name]
– Size: [Size if applicable]
– Quantity: [Number of items]
– Reason for return: [Please specify]
I understand I need to ship the item(s) back to your warehouse within 7 days of receiving return approval.
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Wait for Approval
Our team will respond within 2 business days with:
- Return authorization
- Return shipping address
- Any special instructions
Step 3: Package and Ship Your Return
Securely package your return using the original packaging if possible. Include:
- The item(s) in original condition
- All tags and labels
- A copy of your order confirmation or packing slip
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
Return Address:
Cheap Tough Work Wears Store Returns
83 Dunkeld Rd
Perth, GB PH2I 1OX
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 5 business days to your original payment method
- Exchanges: Shipped within 3 business days after receiving your return
Refund Information
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
- PayPal: 3-5 business days
Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive damaged or defective workwear:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll arrange a free return and replacement
Construction Professionals Note
We understand workwear needs to withstand tough conditions. If your item fails under normal work conditions within 30 days, contact us about our durability guarantee.
Need Help?
For any questions about our shipping or returns policy, email us at [email protected] Monday to Friday, 9am-5pm GMT.