At Cheap Tough Work Wears Store, we stand behind the quality of our durable workwear. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of receiving your order.

Our Returns Policy

We accept returns and exchanges for most workwear items, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following workwear items:

  • Work Bodywarmers (if the lining has been removed from its packaging)
  • Work Hoodies & Sweatshirts (if the hygiene seal is broken)

How to Return an Item

Follow these simple steps to return or exchange your workwear:

Step 1: Submit Your Return Request

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Cheap Tough Work Wears Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– Item Name: [Product Name]
– Size: [Size if applicable]
– Quantity: [Number of items]
– Reason for return: [Please specify]

I understand I need to ship the item(s) back to your warehouse within 7 days of receiving return approval.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Return shipping address
  • Any special instructions

Step 3: Package and Ship Your Return

Securely package your return using the original packaging if possible. Include:

  • The item(s) in original condition
  • All tags and labels
  • A copy of your order confirmation or packing slip

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 3 business days after receiving your return

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive damaged or defective workwear:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange a free return and replacement

Construction Professionals Note

We understand workwear needs to withstand tough conditions. If your item fails under normal work conditions within 30 days, contact us about our durability guarantee.

Return Shipping Address

All returns should be sent to:

Cheap Tough Work Wears Store Returns
83 Dunkeld Rd
Perth, GB PH2I 1OX

For any questions about our returns policy, email us at [email protected] Monday to Friday, 9am-5pm GMT.