Welcome to Cheap Tough Work Wears Store’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, payments and more. Can’t find what you’re looking for? Contact our friendly team at [email protected].
About Our Products
What types of workwear do you specialise in?
We focus on durable, practical workwear including:
- Work Bodywarmers
- Work Hoodies & Sweatshirts
- Work Shorts
- Work Tops & T-Shirts
- Work Trousers
Are your products suitable for outdoor work?
Absolutely! Our workwear is designed for hardworking professionals in various environments, including construction sites, warehouses, and outdoor jobs. We focus on durability and practicality to meet the demands of tough working conditions.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting the option to register. Having an account allows you to track orders, save your details for faster checkout, and view your order history.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Delivery Information
What are your delivery options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): Fast & trackable via DHL or FedEx (10-15 working days after dispatch)
- Free Shipping: Via EMS (15-25 working days after dispatch) for orders over £50
Do you ship to my country?
We ship worldwide except to Asia and some remote areas. Our most popular destinations include the UK, Europe, North America, Australia, New Zealand and selected African countries. If you’re unsure about delivery to your location, please contact us.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse in Perth. You can use this tracking number with the carrier’s website to monitor your package’s progress.
Returns & Exchanges
What is your returns policy?
We stand behind our products but understand that sometimes returns are needed. You have 15 days from receipt of your order to initiate a return. Please see our full Returns Policy for details on how to proceed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error with your order. We recommend using a trackable shipping method for returns.
Customer Service
How can I contact customer service?
Our team is happy to help with any questions. Email us at [email protected] and we’ll respond within 24 hours. Our warehouse address is 83 Dunkeld Rd, Perth, GB PH2I 1OX.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next working day.
Still have questions? Don’t hesitate to reach out – we’re here to help hard workers worldwide get the durable workwear they need, delivered fast and reliably.